Identity Guard Ultra review
Our Verdict
Identity Guard Ultra protects your identity and credit files with an assistance from a supercomputer and has unique tax-refund fraud alerts.
For
- IBM Watson artificial-intelligence monitoring
- Tax-refund fraud alerts
- Social media monitoring
- Full-featured
Against
- Credit reports merely in one case a twelvemonth
- Unmarried-agency credit score
Tom's Guide Verdict
Identity Guard Ultra protects your identity and credit files with an assist from a supercomputer and has unique tax-refund fraud alerts.
Pros
- +
IBM Watson artificial-intelligence monitoring
- +
Revenue enhancement-refund fraud alerts
- +
Social media monitoring
- +
Total-featured
Cons
- -
Credit reports but once a year
- -
Single-agency credit score
Identity Guard Ultra: Specs
Frequency of credit reports: Yearly
Frequency of credit scores: Experian monthly
Credit-comeback simulator: No
Address-change monitoring: Yes
Data breach alerts: Yes
Investment business relationship monitoring: Yes
Medical records monitoring: Aye
Payday loan monitoring: Yes
Sex offender warning: No
Security software: Browser extensions, anti-phishing mobile apps
Championship-modify alerts: Yes
2-gene authentication: No
Identity Guard takes a unique approach when it comes to identity-theft protection, every bit it has help from an IBM Watson supercomputer. Using this bogus intelligence to scan the spider web, Identity Baby-sit tin can assist identify vulnerabilities and identity theft at an earlier stage than its competitors.
Identity Guard has inexpensive family plans, social media monitoring and a unique ability to take hold of revenue enhancement-refund fraud quickly. Its tiptop-tier Identity Guard Ultra program about matches the best identity theft protection servicesIdentityForce UltraSecure + Credit or LifeLock Ultimate Plus feature-for-feature.
Withal, Identity Guard is not optimal when it comes to credit monitoring, as information technology offers full credit reports just once per year. For monthly three-bureau reports and scores, get with MyFICO Premier or IdentityIQ Secure Max.
Read on for the rest of our Identity Baby-sit Ultra review.
Identity Guard: Costs and what's covered
Identity Guard offers three identity-protection plans for individuals and has discounted almanac plans. Tom's Guide readers go virtually a 20% disbelieve for each plan, simply the visitor does charge sales revenue enhancement.
The Value subscription costs $9 a calendar month or $ninety a twelvemonth and combines $1 million of insurance for lost funds with a dedicated example manager for an identity-theft incident. Its standout feature is the unique use of the IBM Watson supercomputer to detect potential threats online. Yet, the Value plan doesn't include any credit-score monitoring or credit reports.
A big heave in service is Identity Guard's midrange Full plan, which costs $20 a month individually or $200 a twelvemonth. You'll also get a monthly VantageScore 3.0 credit score based on your Experian credit file, and monitoring of your credit files at the 3 credit-reporting agencies — Equifax, Experian and TransUnion.
The VantageScore 3.0 credit score is not equally helpful every bit the rival FICO score used by well-nigh lenders when gauging creditworthiness, but information technology'southward still skillful data. Regarding your credit files, you'll get quick alerts when something potentially suspicious happens, but access to full credit reports just once per year. The protection too notifies you if information technology detects that your bank account is being taken over or a new account is beingness set upward in your name.
Identity Baby-sit's summit-of-line Ultra plan adds a social media monitoring feature that analyzes children'south and teens' social-media activity and warns parents virtually possible cyberbullying. Information technology also adds monitoring of your credit-card and investment accounts and watches for accost changes and home-title changes. The Ultra plan costs $30 a month or $300 a year for an individual.
If you want to protect your entire family, another version of the Value plan costs $15 a month or $150 a year to protect two adults and an unlimited number of children up to historic period 18. The family version of the Total plan costs $30 a month or $300 a year, while the Ultra Family plan costs $twoscore a month or $400 a year.
All Identity Guard plans come with two useful extras: an anti-phishing app for your telephone or tablet and extensions for the Google Chrome and Mozilla Firefox browsers to warn of known malicious websites and tracking cookies.
The company got an A+ grade from the nonprofit Meliorate Concern Agency too as a 4 out of 5 rating from the for-profit Consumer Diplomacy. This makes it among the most highly regarded identity-theft-protection providers in the business. Consumer complaints largely revolved effectually billing issues.
Identity Guard Value | Identity Baby-sit Total | Identity Guard Ultra | |
Monthly cost | $nine | $20 | $thirty |
Yearly price | $90 | $200 | $300 |
Family plan | $fifteen/calendar month, upward to 10 people per household | $30/month, up to 10 people per household | $40/calendar month, upwards to 10 people per household |
Credit reports | None | None | Equifax, Experian, TransUnion |
Credit bureaus monitored | None | Equifax, Experian, TransUnion | Equifax, Experian, TransUnion |
Frequency of credit reports | None | None | Yearly |
Frequency of credit scores | None | Experian monthly | Experian monthly |
Blazon of credit score | None | VantageScore 3.0 | VantageScore 3.0 |
Depository financial institution accounts monitored | No | Aye | Aye |
Credit-carte, investment accounts monitored | No | No | Yes |
Address and title -change alerts | No | No | Yep |
Max. ID-theft coverage | $one one thousand thousand | $1 meg | $i one thousand thousand |
Identity Baby-sit: How we tested
In the tardily summer of 2020, I subscribed to five of the biggest identity-theft-protection services, including Identity Baby-sit's Ultra plan. All were paid for past me, for which I was later reimbursed past Tom's Guide.
Over the next three months, I used the browser-based interface on my Lenovo ThinkPad T470 and the mobile app on my Samsung Galaxy Note 20 to check on the service's alerts, notifications and changes to my credit and identity, also as my credit scores. I used the credit simulators and utilities when provided.
I filed issues with each company's back up staff and recorded how long it took them to respond and resolve the upshot. At the finish, I canceled each service and recorded how long it took to become a confirmation of the cancellation.
Identity Guard: Credit scores and identity monitoring
Identity Guard Ultra cuts out the details and focuses on a couple of essential credit-monitoring elements, such as by putting my Vantage Score 3.0 credit rating in my face up.
When I signed upwards for the Ultra plan, I was sent my most recent credit reports with all three major bureaus. I would have gotten a second batch a year later.
There'south not much value to this, as the credit agencies are obligated by law to provide you 1 credit written report per year for free. Some other identity-theft-protection services can requite you one or 3 credit reports quarterly or monthly, and many accept added the ability to buy additional reports for a few dollars each.
Identity Guard Ultra has recently added transaction monitoring for bank, investment and credit-card accounts. It can alert you lot to duplicate charges on your credit carte du jour, a bank-account have-over or the opening of a new account in your proper noun.
It keeps an eye on courtroom records for things like bankruptcy and home-title changes. The service also monitors payday loan companies for new loans taken out in your proper noun.
Using the computational power of IBM Watson supercomputers, Identity Baby-sit uses artificial intelligence to spot potential vulnerabilities. It continually rates your identity-theft take chances and even keeps an eye on your social media presence.
While Identity Guard Ultra searches dark Web databases, chat rooms and hidden websites for instances that your personal information might have fallen into the wrong easily, it has one large flaw for many families. Unlike IdentityForce, the service doesn't warn you lot if a registered sex activity offender has moved into your neighborhood.
Identity Guard: Insurance and services
If worse comes to worst and your data shows up online or your identity has been breached, Identity Guard Ultra tin step in and assist you freeze your credit. Dissimilar LifeLock and IdentityForce, Identity Guard offers no one-click approach to doing this, but Identity Guard client-support personnel are a call away.
If your identity is stolen while Identity Guard is on scout, the plan has a $ane one thousand thousand insurance policy underwritten by American International Group that covers lost funds and the costs of lawyers, consultants, courtroom fees and other expenses, including getting a new passport, driver'south license and other documents.
The insurance will reimburse you for up to $1,000 for travel and upward to $ii,000 per week for lost wages if you have to miss work to sort out the state of affairs.
Identity Guard's website can speed up the process of canceling stolen credit cards and getting replacements. Registering your current cards with Identity Baby-sit tin can streamline whatsoever eventual recovery effort.
A leader when information technology comes to identifying tax-return fraud, Identity Guard has a relationship with the "largest online tax preparer," although visitor representatives declined to say exactly which one. It tin tell you if fraudulent tax documents take been filed in your name.
Identity Guard: Notifications and alerts
Over my three-month menses of using Identity Guard Ultra, its alerts strived for a residue between missing the obvious and being overwhelming. The service not only tin tell y'all if someone has made an accost alter at the Post Part, only can let y'all know of fraudulent uses of a Medicare or wellness-insurance-card number.
At that place are precise thresholds for the alerts only none for the duplicate-transaction service. I ready up the alerts to be sent not only to my telephone but via email likewise. In three months, I got five alerts, including one that a mortgage application I filled out resulted in credit reports pulled from Equifax, Experian and TransUnion.
Each alert had a option at the bottom of the screen to tell Identity Baby-sit if it was you lot who was responsible for the warning then the service could end worrying.
Identity Baby-sit: Setup
Afterwards going to the Identity Guard website, I clicked on Start My Membership, so selected the Ultra service.
I created an account and filled in my personal information: my proper name, address, telephone number and Social Security number. I paid for my subscription with a credit menu; Identity Baby-sit doesn't accept PayPal.
Afterwards a moment, the interface asked me to log in using the credentials I had just set up up and took me to the service'southward dashboard. I and so went through vi identity-check questions that included queries well-nigh my mortgage, past addresses and phone numbers; it strained my memory at times. Afterward, I needed to answer more than 30 questions to help IBM Watson'due south AI monitoring recognize my data.
Co-ordinate to Identity Guard, all your information is encrypted while in transit and while stored on the company's servers.
Identity Guard'south customer-back up representatives are on call from 8 a.yard. to 11 p.thou. Eastern time, Monday through Friday, and on Saturdays from 9 a.m. to 6 p.chiliad. In an emergency, yous can leave a message and the company promises to go back to you in an hr and with experts ready to aid solve your identity bug.
The support portion of Identity Guard'southward website has self-help articles with everything from help getting started and FAQs to mutual glitches and ways your identity can be compromised.
I sent an e-mail to Identity Guard asking about its family pricing plan and received a reply nine hours later. Unfortunately, all the email bulletin did was refer me to the visitor's customer-support telephone number. Once on the phone, I got an respond.
Identity Guard: Interface and utilities
Like other identity-theft-protection services, Identity Baby-sit has mobile apps for smartphones and tablets, and a spider web-browser interface for notebooks and desktops.
The browser interface for Identity Guard Ultra is bright, open up and works well at 100% zoom with an HD display. Everything is in view, with no scrolling required. It is the rare identity-theft-protection service whose web interface least looks similar a website.
Identity Baby-sit's online Dashboard presents you with 10 boxes including Alerts, Home Title Monitoring, access to your credit report, privacy settings, wallet protection and assist using the Safe Browsing extension. The TransUnion and Experian VantageScore 3.0 ratings are at that place too.
The interface'due south main categories include Alerts, Watchlist (for the dark-web monitoring) and Credit. The Privacy department analyzes your Facebook transactions and produces a Social Insight Report.
Identity Guard provides Prophylactic Browsing browser extensions to screen out known malicious websites, plus similar Android and iOS apps.
Identity Guard: Cancellation
Ending the relationship with Identity Baby-sit could have been fast and easy, but the real world got in the way. I clicked on Cancellation in the My Business relationship section of the interface, and then on Cancel Online, which seemed easier than calling the support line.
Afterward answering a question virtually why I was canceling the service, I clicked to sever the necktie, but got a "server error" warning several times. My counterfoil finally went through afterward a couple of tries. I received an email confirmation of the counterfoil immediately, merely information technology did not accept effect until the end of that monthly billing cycle.
Identity Baby-sit review: Lesser line
Value is the name of the game for Identity Guard, which has moderately priced protection plans that combine identity-theft-protection basics with advanced artificial intelligence monitoring. That said, Identity Guard lacks IdentityForce'due south desktop ii-factor hallmark, MyFICO's actual FICO scores and LifeLock's full security suite. Still, Identity Guard'south apply of bogus intelligence just might continue you one-half a stride ahead of identity thieves.
Source: https://www.tomsguide.com/reviews/identity-guard
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